Know before you go

Bag Policy:

CLEAR plastic, vinyl or PVC bags no larger than 12” x 6” x 12” will be allowed. Small clutch bags no larger than 4.5” x 6.5” (approximately the size of a hand) will be allowed and do not need to be clear. Larger and other types of bags are prohibited.

There are no restrictions on the style of bag as long as it does not exceed the maximum size allowed.

There is no storage or check-in for prohibited bags. For patrons with young children in attendance, diaper bags are allowed and subject to search.

Security Procedures

MVP Arena continually reviews its security systems. As a result of these ongoing reviews, and with the goal of continuing to ensure a safe and comfortable environment for our guests, tenants, and co-workers, MVP Arena has added numerous procedures and security measures to its existing comprehensive security program.

Walk-thru metal detectors will be used at all entrances of the facility. If needed, security will perform pat downs on patrons in addition to the metal detectors.

Professional lenses are prohibited

Patrons should plan to arrive earlier than normal to allow for traffic, parking and security procedures.

Prohibited items include but are not limited to:

Professional cameras

Video/Audio recorders

Weapons of any kind

Backpacks

Luggage

Coolers

Parcels

Briefcases

Outside food and beverages

Glass items

Lasers and glow sticks

Fireworks

Laser pens

Banners on poles

Umbrellas

Selfie sticks

Tablets

We do not have a storage or check-in area for prohibited items. We encourage you to visit the page for the event you are interested in attending for event specific policies.

Mobile Tickets:

Security will scan your ticket directly from your phone. We highly encourage you to add your ticket to your digital wallet for quicker access and to avoid weak Wi-Fi or cellular connection. If attending with others, you can transfer each person their ticket in advance to ensure swift entry.

Note: Your barcode includes technology to protect it. You will not be able to use a screenshot or print out. Barcodes do time out. It is recommended you open your tickets upon approaching security.

Concessions:

Concessions do not accept cash. Cards, Apple Pay and Google Pay are accepted.

Please be advised, outside food and beverages are prohibited.

Accessibility

Access for Wheelchair Users and Mobility-Impaired Patrons

One exterior access ramp at the southeast corner (South Pearl and Hudson Streets) affords access to the MVP Arena Box Office and exterior elevator, which travels between MVP Arena and concourse levels. Wheelchair users and mobility-impaired should use this elevator to enter and exit. One box office window has been designated for wheelchair users.

Medical Assistance

A full-service first aid station on the Arena concourse will be supplemented by roving emergency medical technicians. Please contact an usher if you need medical assistance.

Stroller Policy:

Guests are strongly discouraged from bringing strollers. If you must bring one, please be advised there will be designated stroller parking areas located just before reaching the security checkpoint. You will not be able to bring your stroller past the checkpoint or into the seating area of the arena.

MVP Arena Map